Your Privacy
To run your profile, check your identity and pay your winnings, we collect the information we need. This page shows what we store, why, who can see it and which choices you have.
1. What we collect
1.1 Account details: full name, email address, password, date of birth and home address.
1.2 Verification details: copies of your ID documents, a document showing your address, and the results of checks on your age, identity and location.
1.3 Payment information: which methods you use, your transaction history and partial card or bank details. Your full card number is never stored by us.
1.4 Gaming activity: bets, wins, deposits, withdrawals, bonuses, session times and every limit or break you put in place.
1.5 Technical data: IP address, the location signals used for our geolocation checks, browser type, device model and operating system.
1.6 Correspondence: the messages you send us by email.
2. Your rights
2.1 You are entitled to ask us to:
- Send you a full export of the personal data held on your account.
- Update incorrect or outdated details.
- Delete your data.
- Stop processing your data for any use you object to, marketing for example.
2.2 By law, we have to keep certain records, such as those used for anti money laundering checks. When a request conflicts with a legal obligation, we explain what we have to keep and the reason.
2.3 Send requests to support@albertacasino.app from the email on your account. We confirm it is you before we act.
3. Who we share it with
3.1 Payment partners: banks, card networks and payment services that move your deposits and withdrawals.
3.2 Verification partners: identity, age and geolocation services that help us meet Canadian rules.
3.3 Service providers: hosting, email delivery, fraud prevention and the game studios whose titles run on our site.
3.4 Authorities: law enforcement or other public bodies, when the law requires us to share.
3.5 Every partner receives only the data required for its task. Your personal data is never sold to anyone.
4. How long we keep it
4.1 Your data is held until your account is closed.
4.2 Once an account is closed, records are retained for the period Canadian law sets for money laundering, tax and dispute purposes.
4.3 Once those periods end, we delete the data or strip it of anything that identifies you.
5. Why we use it
- To open and run your account.
- To handle deposits, withdrawals and bonuses.
- To confirm how old you are, prove your identity and check the place you log in from.
- To detect and stop fraud and money laundering.
- To apply your limits, breaks and exclusions.
- To answer your emails to support.
- To send promotions, only where you have said yes.
- To fix errors and improve games and pages.
6. Marketing choices
6.1 Marketing emails go only to players who opt in. Want out? Turn them off on your account settings page, or hit the unsubscribe link inside any promo email.
6.2 You will continue to get service messages concerning your account, payments or security, since the account cannot operate without them.
6.3 Players who are self excluded or cooling off receive no promotions from us.
7. Age
7.1 Alberta Casino is open only to players who are 19 or older. No one under that age can open an account with us.
7.2 Should we discover that someone under 19 holds an account, we close the account and erase that person's data, except for records the law obliges us to keep. See our Underage Gambling Policy.
8. Transfers outside Canada
8.1 Some of our partners hold or process data outside Canada.
8.2 If your data leaves Canada, our contracts require the partner to protect it to a standard that matches Canadian law.
8.3 Authorities in another country may access data stored there under that country's laws.
9. Security
9.1 We encrypt data in transit, give access only to staff who need it, and watch our systems for suspicious activity.
9.2 Protect your account: choose a strong password you use only here, and log out after every session on a shared device.
9.3 If we detect a breach that places you at genuine risk, we inform you by email and explain the measures we are taking.
10. Legal grounds
10.1 We use your data on these grounds:
- To provide the service you registered for under our Account Terms.
- To comply with our legal obligations, including Canadian requirements for age and identity checks and for anti money laundering.
- Where you have agreed to it, for marketing and for optional cookies.
- For legitimate business purposes, such as preventing fraud and fixing faults, provided these do not override your interests.
10.2 When processing is based on your consent, you may take that consent back at any time.
11. Cookies
11.1 Our site uses cookies and similar tools. The Cookies and Tracking page explains what they do and how to turn off the optional ones.
12. Changes
12.1 Changes to the law or to our services trigger an update of this page. Check back here for the most recent version.
12.2 We let you know about significant changes by email or through a notice shown when you sign in.
13. Contact
13.1 Send privacy questions and data requests to support@albertacasino.app. Support is handled by email only.